Jabez
01-23-2008, 12:32 PM
Hi All,
I'm currently a contractor with Microsoft Canada employed as an Operations Analyst. This morning my boss informed me that we will need another 8-15 heads to staff a rapidly growing department as Microsoft enters a new market place selling its hosted E-Mail, Collaboration and VOIP services. Recently several Fortune 500 clients have signed up prompting this hiring spree. I will include a job description below but before I do that I wanted to get a few things straight. Firstly this is a Contractor position through a local Temporary agency called Sapphire Technologies (Formerly CNC Global). Secondly expected availability is Swing, Evenings and Weekend.
With the above in mind I think this is an excellent opportunity for individuals looking to establish themselves with an industry leader and learn forefront technologies.
Interested applicants can contact Sapphire Technologies (formerly CNC Global) and ask to apply for the Microsoft Contract and then you can forward me their resume. The hires will be on contract. Sapphire is at 177 Lombard Avenue, Suite 701 Winnipeg, MB R3B 0W5 Tel: (204) 942-1208.
Job Description
Specific responsibilities for an Operations Analyst include providing second tier support to our Global Helpdesk organizations and End Users in the production support of our IT environment and/or infrastructure.
Core Responsibilities:
• Provide outstanding customer service when completing trouble tickets for Services within the assigned technology.
• Contribute to a strong team environment by upholding high work standards and contributing to ongoing initiatives to improve service levels. You will be measured on your ability to meet your service level agreements with a high level of customer satisfaction.
• Effectively communicate technical problems, requirements, and results to team members, customers and management.
• Provide specific feedback to improve products and processes to senior team members and/or management as directed.
• Share information with other analysts by documenting complex procedures.
• Ability to troubleshoot complex technical issues in new and existing products, services and technologies.
• Provide excellent technical analysis on issues to effectively work with various customers from low technical aptitude to providing in-depth troubleshooting to a product developer or senior IT personnel.
Qualifications:
• Microsoft certification (MCP) preferred.
• Familiarity with Windows 2000 Active Directory preferred.
• Excellent customer service skills and customer focused attitude required.
• Strong critical thinking skills required: includes troubleshooting, problem analysis and resolution, good judgment/decision making ability
• Technical Aptitude and the ability to learn independently.
• Excellent written and oral communication skills required
• Strong interpersonal skills required, including teamwork and positive relationship building
• Genuine passion for technology and desire and aptitude to increase technical skill level required.
Necessary Product Qualifications:
• Familiarity with Microsoft Exchange.
• Knowledge of MS Active Directory.
• Strong working knowledge of Microsoft Outlook.
Asset Product Qualifications:
• Knowledge or usage of Microsoft Sharepoint
• Knowledge of Blackberry / Exchange ActiveSync
• Knowledge of Office Communications Server and Client
• Knowledge or Usage of MS Live Meeting
I'm currently a contractor with Microsoft Canada employed as an Operations Analyst. This morning my boss informed me that we will need another 8-15 heads to staff a rapidly growing department as Microsoft enters a new market place selling its hosted E-Mail, Collaboration and VOIP services. Recently several Fortune 500 clients have signed up prompting this hiring spree. I will include a job description below but before I do that I wanted to get a few things straight. Firstly this is a Contractor position through a local Temporary agency called Sapphire Technologies (Formerly CNC Global). Secondly expected availability is Swing, Evenings and Weekend.
With the above in mind I think this is an excellent opportunity for individuals looking to establish themselves with an industry leader and learn forefront technologies.
Interested applicants can contact Sapphire Technologies (formerly CNC Global) and ask to apply for the Microsoft Contract and then you can forward me their resume. The hires will be on contract. Sapphire is at 177 Lombard Avenue, Suite 701 Winnipeg, MB R3B 0W5 Tel: (204) 942-1208.
Job Description
Specific responsibilities for an Operations Analyst include providing second tier support to our Global Helpdesk organizations and End Users in the production support of our IT environment and/or infrastructure.
Core Responsibilities:
• Provide outstanding customer service when completing trouble tickets for Services within the assigned technology.
• Contribute to a strong team environment by upholding high work standards and contributing to ongoing initiatives to improve service levels. You will be measured on your ability to meet your service level agreements with a high level of customer satisfaction.
• Effectively communicate technical problems, requirements, and results to team members, customers and management.
• Provide specific feedback to improve products and processes to senior team members and/or management as directed.
• Share information with other analysts by documenting complex procedures.
• Ability to troubleshoot complex technical issues in new and existing products, services and technologies.
• Provide excellent technical analysis on issues to effectively work with various customers from low technical aptitude to providing in-depth troubleshooting to a product developer or senior IT personnel.
Qualifications:
• Microsoft certification (MCP) preferred.
• Familiarity with Windows 2000 Active Directory preferred.
• Excellent customer service skills and customer focused attitude required.
• Strong critical thinking skills required: includes troubleshooting, problem analysis and resolution, good judgment/decision making ability
• Technical Aptitude and the ability to learn independently.
• Excellent written and oral communication skills required
• Strong interpersonal skills required, including teamwork and positive relationship building
• Genuine passion for technology and desire and aptitude to increase technical skill level required.
Necessary Product Qualifications:
• Familiarity with Microsoft Exchange.
• Knowledge of MS Active Directory.
• Strong working knowledge of Microsoft Outlook.
Asset Product Qualifications:
• Knowledge or usage of Microsoft Sharepoint
• Knowledge of Blackberry / Exchange ActiveSync
• Knowledge of Office Communications Server and Client
• Knowledge or Usage of MS Live Meeting